Support.

Get help, report issues, or just say hello. We respond within 7 days.

Email us

Best for account issues, privacy requests, or anything that needs a paper trail.

Discord village

Best for community questions, philosophy talk, and casual help from the village.

How do I subscribe to the Field Journal?

Go to turbomindz.com/newsletter, enter your email, and submit. You'll get a welcome email right away, then the Field Journal each week — published Sunday on the site, emailed Monday.

How do I unsubscribe?

Every Field Journal email has an unsubscribe link in the footer. Or email Turbomindz@turbomindz.com and we'll remove you within 24 hours.

How do I buy an Inception or Off the Map NFT?

Browse turbomindz.com/gallery, open any scene, and use its Buy button — that takes you to the NFT's OpenSea listing to complete the purchase. Inception scenes list at 0.011 WETH (≈250 POL · ≈$23); Off the Map at 0.015 WETH (≈350 POL · ≈$32). OpenSea on Polygon prices in WETH and can swap your POL to WETH at checkout. New to wallets? The /start guide walks through every step.

I lost access to my wallet. Can you help recover my NFT?

No — and please be cautious of anyone who says they can. Wallet keys are entirely under your control; we never see them. If you used an embedded wallet via thirdweb (email or Google sign-in), check your thirdweb account recovery options. For self-custody wallets (MetaMask, Coinbase Wallet, etc.), only your seed phrase can recover access.

What is the marriage system?

A later-release feature where holders will be able to pair their personal art (a photo of work they made or own) to one of their TURBOMINDZ NFTs. The marriage is recorded on-chain with both pieces visible together. It is optional and dissolvable. The marriage system is not yet open — the fee and full process will be confirmed before it launches.

Will there be an iOS / Android app?

Yes — both are planned for a later release. They'll let you browse the collection, view your holdings, read lore, and access Discord, but mint and purchase will continue to happen on the web.

How do I report a bug?

Email Turbomindz@turbomindz.com with the URL, the device + browser you used, what you expected, and what happened. Screenshots help. We triage daily.

How do I request data export or deletion?

Email Turbomindz@turbomindz.com from the address you signed up with. We'll respond within 14 days with either the data export (JSON) or confirmation that your records have been deleted from our database. On-chain NFT ownership and Polygonscan transactions cannot be deleted (public blockchain).

Can I get a refund for a marriage fee?

Marriage fees are non-refundable except where required by law. If your marriage application was rejected by us (community standards violation), the fee is automatically refunded to your original payment method within 7 business days.

I think my NFT image isn't loading correctly.

The image lives on IPFS via Pinata. If a gateway is slow, try a different gateway (e.g., gateway.ipfs.io/ipfs/<cid> or ipfs.io/ipfs/<cid>). If the issue persists, email us with the token ID.